Service Management

Traditionally, Service has been viewed as a cost center, however, this is changing. More and more companies are recognizing Service as an integral and strategic line of business. In fact, while margins on products are slipping, profits on Service are increasing in well run operations. Companies should be  revising their business models to make after-sales services a crucial element in their lines of business activity, and seek solutions that can help them achieve this goal.

NDS offers experience and expertise that fosters end-to-end business process integration for service management. Many companies operate with disconnected service processes, SBU-exclusive data, and point solutions, which result in manual service processes and high maintenance costs. Eventually this leads to lost customers. In cooperation with its partners, NDS can assist companies move to a more proactive and comprehensive approach, to streamline processes across the enterprise service value chain.

NDS’ recommended approach is to think through various models that incorporate the complete chain, and then to design an appropriately integrated solution. Critical links in this chain are:

Following an approach such as this allows NDS to assist companies to achieve: Reduced costs, increased efficiencies, greater control over contract and warranty service and establishment of a collaborative and cooperative value stream.